FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Simply browse our collections, select your size, and click ‘Add to Cart’. Proceed to checkout and follow the steps to complete your purchase securely.

Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@zorzi.com.

Shipping

Do you offer free shipping?
Yes! ZORZI offers free worldwide shipping on all orders.

How long does delivery take?
Standard delivery takes 7–10 business days. You will receive a tracking number once your order has been dispatched.

Do you ship internationally?
Yes, we ship to the United States, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Norway, Denmark, Canada, Australia, New Zealand, and more.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?
Email support@zorzi.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

Sizing

How do I find my size?
Please refer to our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up.

Do your dresses run true to size?
Most of our styles run true to size. Each product page includes specific sizing notes to help you choose the best fit.